By Lisa on Jul 30, 2013 with Comments 5
I was just in the office the other day, minding my own business, dealing with clients, answering the phone, giving directions to the market and organising guides and coaches as usual, when Elaine, the commercial from Son Amar, came in.
It was strange as she had already been to our office that morning. We had not been able to speak to her as we were so busy, so she had left leaflets and material and had left with a wave and a smile.
So to see her now, an hour later, back in the office with a grave face was a bit of a surprise.
She sat down and began to speak to my boss. I was completely involved in my own things and I wasn’t even remotely interested in what was going on at the other side of the room. That is, until I heard the words “Lisa’s blog”.
Son Amar scared?
Then my ears pricked up and I was willing the phone to stop ringing just for a moment but it would not cease. I could only catch disjointed fragments of their conversation:
“Well sorry Elaine, but what Lisa writes in her personal blog is her own business and is nothing to do with the company.”
The phone rang again and I lost the rest of what was being said.
I racked my brains. Damn, I was already on Pirates Adventure’s hit list for writing exactly what I thought about their attitude in a post two weeks ago, and I was on several local restaurants‘ hit lists for slating their quality and service. What had I written about Son Amar? I couldn’t remember and my mind had gone blank.
I had seen the Son Amar show just a few weeks before and even though it was not back to its former glory of a decade ago, I had thought it was much better than last year’s show. So I knew that I couldn’t have written anything too negative.
Maybe it was the commercial team I’d upset; I don’t have much time for any commercials from suppliers (as you may have gathered by now) and if they ever outstay their welcome in my office when I’m busy, it’s true that they might be subject to a little slating on my blog.
The person on the other end of the phone had disappeared to get some details from a client and I took the opportunity to quickly google inmyshoestravel + son amar and I came up empty handed. Damn, I’d removed all the tags from my blog after getting the wrong end of the stick at that WordPress course I went to a few weeks ago and hadn’t got around to re-writing them.
My call had finished and I heard Elaine say “Carlos told me to come straight back here and talk to you…” Oh God, I thought. Carlos is the commercial manager for Son Amar and is Elaine’s boss. “If there’s something that you think we should improve…”
The phone rang again. I took the call and then searched my blog as quickly as I could whilst also trying to remember if I’d published that post about Son Amar yet. I could find nothing.
While the phone was quiet I took the chance to interrupt the conversation between my boss and the Son Amar commercial. “I haven’t even published anything about Son Amar,” I ventured, still not sure if this were completely true.
“Yeah, yeah, I know,” said Elaine. “It’s just that Margaret has read your post about Pirates and she thought that you had some very good points and that what you said was true. And she thought I could come and to speak with you to see if there was anything that you think we could improve about Son Amar.”
Ah, so that was it; it wasn’t about what I had said, it was about what I might say.
What Elaine actually meant when she said this was that Margaret had read my post about Pirates Adventure and while she delighted in the parts where I criticise them [please read the comments below for a contestation and correction of this statement from Margaret Whittaker herself], she also realised that I was writing the absolute uncensored truth and was worried that her show might be next and had sent her commercial to see if we could straighten anything up off the record; the blogging equivalent of settling out of court.
I wonder what they are scared of. Don’t they think they are doing a good job?
Margaret Whittaker OBE
You might already know who this Margaret is who I have referred to: she is Margaret Whittaker, the owner of Son Amar show in Mallorca, having taken it over a few years ago when it was really in dire straits.
Margaret Whittaker was awarded an Order of the British Empire in 2009 for her services to the health of the British public and for charity work.
Frankly, Margaret Whittaker is a minor celebrity and a self made millionaire.
And Margaret Whittaker reads my blog! Not only that, but it seems, Margaret Whittaker is worried about my blog. Interesting.
Three thoughts jumped into my mind:
1. Are they so lacking in confidence about their show that they are afraid I will slate it, or them?
2. Wow, Margaret Whittaker is really on the ball to be keeping up with what people are saying about her competition.
3. Isn’t it nice to know that a large business takes into consideration its reputation and actually takes importance in their customers opinions.
Son Amar Post Coming Soon…
So the question remains: will I write a post about Son Amar? You bet I will. As you know, we still have a few days until the end of this month, which means that our Destination of the Month is still No Frills Excursions in Mallorca until Wednesday.
Despite knowing that it will definitely be read by those people whom it is about, and bearing in mind that I work for a company who collaborates with Son Amar, will I tone down my usual direct and opinionated statements? Not a chance.
Having said that, there are a lot of positive things to be said about Son Amar this year. We have had some very happy clients see the show. And No Frills Excursions, the only company to operate an excursion to Son Amar from the north of Mallorca, has a double decker coach load of clients tonight.
I can say one thing though: everything I write will be my honest opinion, from the terrible decisions Son Amar has made in the recent past to the magic that happens on stage every evening. From the history of the manor house where the show is held, to the way our clients are treated at the venue. And from Son Amar’s struggle against diminishing numbers over the past few years to the fact that they won’t invite for free the receptionists of one of the hotels in the north that actively promotes the excursion.
Will my post be scathing, scornful or judgemental? Well you’ll just have to wait and see, won’t you…
About the Author: Lisa, born and grew up in England, live in Mallorca, Spain... Have visited more than 20 countries, have twice as many to yet visit, love sharing experiences....